Coordination of Care
CareIQ understands the importance of providing quality care, while controlling costs. Our approach to managing coordination of care focuses on the following key goals.
- Manage the entire episode of care
- Facilitate safe, prompt and quality care
- Ensure proper utilization to control costs
- Provide timely appointments and preferred rates
- Offer a national preferred provider network
Channeling injured employees to network providers is based on protocols related to the physical and medical condition of the claimant. Immediately after receiving the request for examination, a CareIQ service representative will call the claimant and ask pertinent questions about their medical condition.
Once we have determined the medical and physical condition of the claimant, CareIQ will schedule the procedure at the appropriate center closest to the claimant's home or place of employment. Our system assures that the claimant is scheduled in the center that has the most appropriate equipment to accommodate any special needs. After the appointment is made, we will call the claimant again to confirm and will fax an appointment confirmation to the claims adjuster, case manager and physician.
CareIQ will send the report to the claims adjuster and case manager within 48 hours of completion of procedure or service.